Frequently Asked Questions
Everything you need to know about your Isotoner shopping experience.
How do I determine my correct glove or slipper size?
We provide a comprehensive size guide on each product page. For gloves, measure the circumference of your hand around the knuckles. For slippers, we recommend sizing up if you are between sizes for maximum comfort.
What is your return policy for footwear and accessories?
We offer a 30-day return policy for all unworn items in their original packaging. Please use our online returns portal to generate a prepaid shipping label.
Are Isotoner slippers machine washable?
Many of our slippers are machine washable. We recommend washing in cool water on a gentle cycle and air drying away from direct heat to maintain the integrity of the memory foam and fabric.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout if you need your items sooner.
Do you offer a warranty on your umbrellas and gloves?
Yes, we stand behind our quality. Most Isotoner products come with a one-year limited warranty against manufacturing defects from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.